General Conditions
Please send your cancellation request to info@sofiapartments.com. Your cancellation will be valid from the moment we receive the email. By confirming a booking for a stay, the guest agrees to the contractual conditions of the rental service, of which they declare to have fully reviewed before purchasing the service, and of which they will receive a summary copy following the reservation.
Upon confirmation of the booking, a deposit equivalent to 30% of the total amount due is required. The balance payment is due 30 days before the arrival date.
Cancellation and refund policies depend on the type of tariff purchased at the time of booking. If the accommodation you selected is unavailable due to events or unforeseen circumstances beyond the control of Sofia Apartments, the company reserves the right to accommodate guests in other properties with similar or superior features at no additional cost.
You accept the purchase terms and conditions imposed by Sofia Apartments. Each property has a maximum number of guests allowed. You understand and agree that the number of people must not exceed the number of beds indicated in the property description. If the house manager discovers more people on-site than the maximum allowed, as per the property description, the additional persons may be asked to leave the house.
LIMITATIONS
If you intend to use one of our apartments or boats for any type of commercial use, such as photo shoots or film shoots, please inform Sofia Apartments immediately at the time of booking. Such use will be allowed only with our written consent. Private parties, weddings, wedding receptions, or large gatherings in our properties are not allowed without our written permission, unless clearly specified in the description. Additionally, services provided by external suppliers, such as private chefs, catering, among others, are not allowed in Sofia Apartments properties. In these cases, you will be asked to pay an additional cost for your event or service. Camping on any property grounds is not allowed.
ARRIVAL AND DEPARTURE
The standard check-in time is between 3:00 PM and 10:00 PM.
It is your responsibility to check the allowed arrival time in the description of the property you have chosen, as it may be different from the standard time mentioned above, depending on the property. In case of flight delays or any unforeseen inconvenience during travel, please contact our office or the property contact. Late arrivals are handled at an additional cost.
Check-out is at 10:00 AM.
Early check-in and late arrivals are subject to availability and an additional cost. You must request these services in advance.
SECURITY DEPOSIT
You will be asked to provide a security deposit against any damages, both upon arrival and at the time of booking. We require this deposit to cover the cost of any damages or breakages during your stay at the property.
At the end of your time in our property, this amount, minus any applicable claims, will be returned to you on the departure date or no later than 7 days after departure if you paid the deposit at the time of booking.
PETS
Pets are generally not allowed in Sofia Apartments properties. If you intend to travel with your guide dog, please contact us to verify if a property accepts guide dogs before making the reservation.
REPORTS, CLAIMS
We regularly visit and inspect each property to welcome you with the highest possible standards. Breakdowns independent of Sofia Apartments’ will, such as interruptions in the supply of electricity, water, gas, and/or internet connection, are the responsibility of the company’s service providers. If this occurs during your stay at one of our properties, we will do our best to resolve the issue as soon as possible.
In case of problems during your stay, please do not hesitate to contact the house manager or our office immediately. Any complaints submitted at the end or after the stay at our property will not be considered. If you leave the property without informing us, you will lose any right to request refunds or discounts.
CLEANING
Sofia Apartments will clean the entire property at the beginning of the rental period. You should leave the property in good condition at the end of the rental period.
GUEST OBLIGATIONS
The person signing the contract is responsible for the correct and decent behavior of their party. If the customer and their companions show unacceptable behavior, the key holder may ask the customer and their companions to leave the house.
ITALIAN TOURIST TAX
Some of the Municipalities where Sofia Apartments properties are located apply a local tourist tax. The amount of this tourist tax is calculated based on the number of nights of the reservation. It varies depending on the location and must be paid directly by guests at the online check-in.
GOVERNING LAW
These Booking Terms and Conditions are governed by Italian law, and for any disputes related to these Booking Terms and Conditions, the Court of Naples will have exclusive jurisdiction. By signing the booking form, you fully and unconditionally accept all our booking conditions.
DATA PROTECTION
In accordance with Organic Law 15/1999 of December 13, on Personal Data Protection (“LOPD”), Sofia Apartments collects personal data voluntarily provided by the customer to carry out all activities related to our service. Customers are invited to consult the Privacy Policy section regarding the scope of personal data communication for further information.